Head of Growth Execution & Governance Eightfold - Santa Clara, CA, US New York City, NY, US Atlanta, GA, US

Head Of Growth Execution & Governance

Eightfold AI is the industry's first Talent Intelligence Platform that transforms how you hire, retain, and grow a diverse workforce.

Job Description

Santa Clara, CA, New York, NY, USA, Atlanta, GA, USA, Chicago, IL

About Eightfold AI Eightfold AI is the category-defining Talent Intelligence platform, helping the world's largest enterprises hire, develop, and retain their workforce through AI. As we lead the next chapter — the agentic workforce — the Growth organization needs an operating system that makes its rhythm predictable, its accountability visible, and its customer relationships world-class. That is what this role builds.

The Opportunity This is the operating governance role for the Growth organization. You will own the rhythms, governance, and high-touch customer programs that make Growth feel like a single, predictable machine — from OKR cadence to strategic account governance to the customer-facing events (CAB, Cultivate, reference programs) that define how Eightfold shows up for its most important customers. You will report directly to the Chief Growth Officer and work shoulder-to-shoulder with the leaders of every Growth pillar.

Mandate Build and run the operating system of the Growth organization. Own the rhythm, the governance, and the customer-facing programs that make Growth predictable, accountable, and world-class.

Scope of Coverage

• Growth Operations / OKRs — the cadence, dashboards, and operating rhythm of the Growth Org
• Strategic Account Governance — the executive sponsorship, escalation, and account review system for our most important customers in partnership with cross-functional teams
• Customer Cadence — CAB, Cultivate, reference programs, and the executive-customer programs that build the Eightfold customer community

Key Responsibilities

• Build and Run the Growth Operating System
• Own Strategic Account Governance
• Own Customer Cadence and Executive Programs
• Be the Right Hand to the CGO
• Build and Develop the Team

Required Experience and Qualifications

• 10+ years of enterprise SaaS experience, with at least 5 years in revenue operations, chief of staff, business operations, or customer programs roles — ideally inside a high-growth Growth or Customer organization
• Proven track record of building or running an operating cadence and OKR system at scale across a multi-pillar revenue or customer function
• Demonstrated experience designing and running strategic account governance, executive sponsorship programs, or comparable customer-leadership engagement systems
• Experience owning customer-facing programs at scale — Customer Advisory Boards, executive customer events, reference programs, or equivalent
• Strong operating instincts — you make functions predictable, you make commitments visible, and you make follow-through cultural
• Cross-functional credibility — you have worked closely with Sales, Customer Success, Marketing, and executive leadership, and earned trust across all of them
• Executive presence to operate as a peer to functional leaders and represent the CGO in internal and external forums
• Outstanding written communication — you build the board decks, the customer briefings, and the leadership artifacts that travel on behalf of the function
• Strong analytical rigor — you build dashboards that drive decisions, you reason from data, and you hold your team to the same standard
• Discretion and judgment — you are a trusted operator handling sensitive strategic, organizational, and customer information
• Bachelor's degree required; advanced degree or consulting/strategy background welcome

What We Believe

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not just a task. We want you to have ownership and pride in your work and see its positive impact on your colleagues, our customers, and the world. We are committed to providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold:
We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses.