Service Delivery Business Analyst
Job in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-08-05
Listing for:
Careers Integrated Resources Inc
Full Time
position Listed on 2026-08-05
Job specializations:
-
Business
Business Analyst, Business Systems & Technology Analysis, Data Analyst, Change Management
Job Description & How to Apply Below
Business Analyst - Service Delivery
The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.
Key ResponsibilitiesBusiness Analysis
- Conduct enterprise-wide business analysis for Telecommunications and Network Services.
- Identify operational inefficiencies and recommend improvements.
- Gather, document, and analyze business requirements.
- Develop recommendations for service optimization.
Process Engineering & Governance
- Develop and document operational procedures and standards.
- Create and maintain process workflows and service delivery documentation.
- Establish governance controls and compliance measures.
- Monitor adherence to operational processes
Inventory & Financial Reconciliation
- Reconcile telecommunications and data service inventories and vendor billing.
- Identify unused services and recommend cost-saving opportunities.
- Validate asset inventories and asset management systems.
- Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics
- Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
- Create dashboards and executive-level reports.
- Analyze trends and provide recommendations.
Quality Assurance
- Develop and manage quality assurance programs.
- Monitor operational performance metrics.
- Identify service improvement opportunities.
- Conduct process compliance reviews.
Issue Management
- Collect, consolidate, and manage operational issues.
- Facilitate issue resolution with vendors and internal stakeholders.
- Track corrective actions and follow-up activities.
- Maintain issue and risk registers.
- Continuous Improvement
- Assist with process improvement initiatives.
- Develop operational efficiencies and automation opportunities.
- Support organizational change management activities.
Qualifications
- Bachelor's degree in business administration, Information Systems, Information Technology, or related field.
- 5+ years of business analysis, process improvement, or operational management experience.
- Experience with telecommunications, networking, or IT service management.
- Strong reporting, analytics, and process documentation skills.
- Experience with Service Now, asset management, and vendor billing analysis.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×