Aladdin Client Engagement, Vice President

Strategic Relationship Manager

Black Rock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform, Aladdin®, which is utilized by executives, portfolio management, risk management and operations teams. BRS provides strategic advisory and enterprise investment system services for clients with portfolios totaling over $20 trillion. Our diverse client base includes external institutional asset managers, pensions, insurance companies, banks, and governments around the world.

The BRS business is the natural evolution of Black Rock's long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.

Aladdin Client Engagement is part of the Aladdin Business within Black Rock Solutions. The team is responsible for maximizing the value of the Aladdin product through engagement, education, and close partnership with clients. This is a client-facing role that requires building deep and highly effective partnerships with clients to understand and solve problems as a trusted consultant, problem solver, and business partner.

Position Overview

We are seeking a strategic relationship manager who can bridge institutional client relationship management with knowledge of client industry needs, financial markets, and the broader Aladdin ecosystem. The successful candidate will help maximize Black Rock's client value proposition, advance client outcomes, and deepen enterprise adoption of Aladdin.

Key Responsibilities

• Own and expand relationships with clients' senior management, including CIOs, CROs, CFOs, COOs, CTOs, and Heads of Desks, to understand business objectives and help clients use Aladdin expertise to achieve their firm's goals.
• Connect client executives with senior Black Rock leaders when appropriate to further strengthen the overall relationship and help facilitate opportunities for Black Rock asset management mandates.
• Cultivate and mobilize an extensive network of Black Rock partners across functions to orchestrate holistic, enterprise-wide solutions tailored to each client's strategic needs.
• Understand each client's business challenges and propose Aladdin-enabled solutions that drive value and adoption.
• Assist clients in leveraging Aladdin to its fullest across the entire investment and portfolio lifecycle.
• Own the commercial success and financial outcomes for clients, including renewals, new product subscriptions, and changes to fee structure.
• Partner with Business Development and clients to identify upsell and cross-sell opportunities for additional Aladdin products and services, and drive those opportunities to successful outcomes.
• Ensure client product feedback is communicated to Product Managers and work with Product Management and other internal stakeholders to guide and align future development by bringing the voice of the client to the table.
• Stay current on industry trends to help clients stay ahead of changing conditions and further strengthen standing as a trusted advisor.
• Engage with clients to define strategic and tactical initiatives to resolve issues, expand adoption, and embed Aladdin. Partner with internal value delivery teams to ensure execution from project inception through realization of the desired future state.

Qualifications

• 7+ years of work experience in financial services or consulting.
• Undergraduate degree in Business, Economics, Accounting, Finance, or Engineering preferred.
• Strong interest in Fin Tech and financial institutions, including banks and insurance companies, and/or asset management.
• Strong background in buy-side investment management, risk management, and/or middle-office workflows preferred.
• Strong understanding of fixed income and equity securities, markets, and their operational workflows; knowledge of alternative investments and their lifecycle is a plus.
• High level of comfort with complexity across quantitative, technological, and process-oriented topics.
• Outstanding communication skills, with the ability to present complex concepts simply and clearly to a range of audiences.

Preferred Skills and Experience

• Experience with SQL, UNIX, BI tools such as Tableau or Power BI, similar tools, and/or Aladdin is a plus.
• Proficiency with commonly used AI tools, such as Copilot and ChatGPT, and customer relationship management platforms.
• CFA, FRM, CIMA, or CAIA certification is a plus but not required.

Salary Range

For New York, NY Only the salary range for this position is USD$ - USD$. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

For Atlanta, GA Only the salary range for this position is USD$ - USD$. Additionally, employees are eligible for an annual discretionary bonus, and benefits including…