Manager, Business Continuity

Join the Cold Chain That Feeds the World. For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose.

We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

The Manager, Business Continuity, is responsible for supporting Americold’s enterprise-wide business continuity. Operational resilience, crisis management, and IT disaster recovery programs. This role develops and executes strategies that enable the organization to prevent, prepare for, respond to, and recover from business disruptions across a global network of temperature-controlled facilities, transportation operations, and corporate functions. The position partners closely with executive leadership, technology, operations, safety, security, and risk management teams to strengthen organizational resilience, protect critical business processes, and ensure continuity of service for customers.

• Support the enterprise Business Continuity Management (BCM)/Business Resiliency program, including governance, policies, standards, and continuous improvement.
• Experience building or maturing a BC/DR program in a complex, multi-site, or global operations environment (e.g., supply chain, logistics) preferred
• Facilitate Business Impact Analyses (BIA) and enterprise risk assessments.
• Develop, maintain, and test business continuity and disaster recovery plans.
• Establish and monitor Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Lead crisis response efforts and coordinate recovery activities.
• Develop executive reporting and program metrics.
• Partner across Operations, IT, Cybersecurity, Safety, and Corporate Functions.
• Drive corrective actions and program enhancements.
• Manage resilience-related technology platforms and third-party service providers.
• Support regulatory, customer, and internal audit reviews.
• Excellent verbal and writing communication skills

• Design and maintain enterprise business continuity and disaster recovery strategies.
• Coordinate disaster recovery testing and validation exercises.
• Conduct third-party resilience and vendor continuity assessments.
• Identify gaps and implement mitigation strategies.

• Coordinate enterprise continuity governance processes.
• Establish program standards aligned to ISO 22301 and NIST.
• Present testing results and risk assessments to senior leadership.
• Partner with Internal Audit, Compliance, Security, and Risk Management teams.

• Assist enterprise crisis management and emergency response coordination.
• Manage crisis management teams during significant events.
• Develop crisis communications plans.
• Conduct tabletop exercises and after-action reviews.

• Bachelor’s degree in a related field required.
• 5+ years of progressive experience in Business Continuity, Disaster Recovery, Risk Management, or Operational Resilience.
• 3+ years of leadership experience.
• Experience leading enterprise crisis response during an actual disruption, not just tabletop exercises

• Knowledge of ISO 22301, NIST, FFIEC, FEMA, and related frameworks. (preferred)
• CBCP, MBCI, or related certifications preferred.
• A demonstrated record of owning a BC/DR program end to end in a complex, multi-site, or global operations environment (e.g., supply chain, logistics, manufacturing, or cold storage).
• Hands-on expertise with BC/DR or GRC platforms (e.g., Fusion Risk Management, Archer, Service Now BCM) to manage plans, RETOs/RPOs, and testing cadence.
• A track record of building resilience culture through training programs that drive measurable engagement, not just compliance check boxes.
• Comfort…