Client Delivery Lead

Job Title: Client Delivery Lead

Job Location: Atlanta, GA, United States (Onsite/Hybrid)

Job Type: Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line: Co-Founder & COO

Travel Expectations: Up to 20-25% travel, based on customer requirements.

Existing Vacancy: Yes

Final date to receive applications: Open until Filled

Salary Range: 100K – 125K USD per year (negotiable)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performancelogisticsoperations.

We work at the intersection of strategy, operations, and technologywhere wesolvecomplex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.

Our teams combine deep domainexpertisewith strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves,thisistheplace where your skills and judgment trulycome to life.

As FIQ continues to scale its delivery footprint with a strategic enterprise client,we'rebuilding a dedicated bridge between our India-based delivery team and the client's operations team. This role owns that connection end-to-end: running a proactive weekly cadence with the client, keeping task visibility clear across our India-based team members, and packaging completed work into regular, client-facing reporting that makes the value of our delivery visible and easy to track.

• Take work off the client's primary contact's plate by acting as the dedicated collaboration/coordination point between the India-based FIQ delivery team and the client
• Establish a proactive weekly cadence with the client's operations team, rather than waiting to be assigned individual tasks
• Improve delivery visibility to the client by turning ticketing system data into regular, digestible reporting onwhat'sbeen solved

• 5–8 years of program/project coordination experience in a client services environment.
• Comfortable proactively driving a relationship with a client stakeholder (rather than waiting for tasks to be assigned)
• Experience managing or coordinating across a distributed/offshore team
• Based in or willing to be based in Atlanta, GA
• Ability to create andmaintainexecutive-level status reports and dashboards
• Ability to coordinate activities across functional, technical, and support teams
• Ability tomonitorSLA adherence and manage escalations
• Ability to drive onboarding coordination for new implementations and initiatives
• Strong written and verbal communication skills
• Strong stakeholder management and relationship-building skills

3PL or WMS industry background; prior exposure to Manhattan Scale; experience with Service Now or similar ticketing/reporting tools

• Run a proactive weekly cadence call with the client's operations team
• Pull and package ticketing system data into client-facing reports showing work completed
• Coordinate across India-based FIQ team members on task assignment, delivery quality, and documentation
• Escalate blockers or resourcing gaps to the account and delivery leadership
• Act as the single point of accountability for India-team collaboration on this client account

• Build a working relationship with the client's operations team and primary contact
• Establish the weekly cadence call
• Get up to speed on current open tickets/work streams via the ticketing system

• Own recurring client-facing reporting on…