Implementation Analyst I United States; Boston United States

Location:

Atlanta, Georgia, United States;
Boston, Massachusetts, United States;
Scottsdale, Arizona, United States;
Seattle, Washington, United States

Location:

Hybrid. Up to 30% travel required.

Must be within commutable distance to one of our Hub locations listed below.

(Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA)

Reports To: Manager, Business Analysis

We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in‑office culture is designed to foster meaningful teamwork, mentorship, and shared success.

• Work as member of the Global Software and Support.
• Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
• Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions.
• Collaborate with the customer to configure the system to achieve their business outcomes.
• Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes.
• Design, administer, and document functional acceptance tests and training.

• Bachelor in Business, Operations, Computer Science, or Engineering.
• Experience managing process improvement or facilitating change management amongst teams.
• Demonstrated outcome-driven thinking. Can make hard tradeoff assessments.
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Demonstrated leadership experience
• Self-starter who thrives with problem-solving and embraces ambiguity
• Experience working with or in Law Enforcement preferred
• Some coding experience, particularly JSON & SQL preferred
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Base Pay Range

$75,780 — $121,248 USD

Base Pay Range

$72,622 — $116,196 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.