Head of Growth Execution & Governance

Operating Governance Role for Growth Organization

Santa Clara, CA, New York, NY, USA, Atlanta, GA, USA, Chicago, IL

About Eightfold AI:
Eightfold AI is the category-defining Talent Intelligence platform, helping the world's largest enterprises hire, develop, and retain their workforce through AI. As we lead the next chapter — the agentic workforce — the Growth organization needs an operating system that makes its rhythm predictable, its accountability visible, and its customer relationships world-class. That is what this role builds.

The Opportunity:

This is the operating governance role for the Growth organization. You will own the rhythms, governance, and high-touch customer programs that make Growth feel like a single, predictable machine — from OKR cadence to strategic account governance to the customer-facing events (CAB, Cultivate, reference programs) that define how Eightfold shows up for its most important customers. You will report directly to the Chief Growth Officer and work shoulder-to-shoulder with the leaders of every Growth pillar.

Mandate:
Build and run the operating system of the Growth organization. Own the rhythm, the governance, and the customer-facing programs that make Growth predictable, accountable, and world-class.

Scope of Coverage:

• Growth Operations / OKRs — the cadence, dashboards, and operating rhythm of the Growth Org
• Strategic Account Governance — the executive sponsorship, escalation, and account review system for our most important customers in partnership with cross-functional teams
• Customer Cadence — CAB, Cultivate, reference programs, and the executive-customer programs that build the Eightfold customer community

Key Responsibilities:

• Build and Run the Growth Operating System
• Design and run the Growth Org's operating cadence — weekly business reviews, monthly business reviews, quarterly business reviews, annual planning
• Own the OKR system across the Growth Org — setting, tracking, mid-quarter health checks, and end-of-quarter reviews
• Build the dashboards and reporting that give the CGO and Growth leadership real-time visibility into the state of the business
• Drive accountability and follow-through on commitments — if it was promised, it gets tracked, and it gets reported
• Own Strategic Account Governance
• Build and run the governance system for Eightfold's most strategic customer accounts — executive sponsorship assignments, escalation paths, and structured account review cadences
• Be the single owner of how Eightfold leadership engages with its most important customers — the rhythm, the rigor, and the follow-through
• Build the early-warning and rapid-response systems that catch strategic account issues before they become escalations
• Partner with the Customer Value, Adoption, and Growth pillars to make sure governance decisions translate into action inside the accounts
• Own Customer Cadence and Executive Programs
• Own the customer cadence calendar for the Growth Org — Customer Advisory Board, Cultivate, executive briefings, reference programs, and the moments that define the Eightfold customer community
• Build and scale the Customer Advisory Board into a strategic input mechanism for product, GTM, and category strategy
• Run Cultivate as the flagship customer experience — partner with Marketing on the program and own the customer governance and curation side
• Build the reference program into a true revenue lever — a curated, well-managed asset that supports both new-business Sales and Customer Growth expansion motions
• Own the customer engagement programs that make Eightfold's customers feel seen, heard, and invested in
• Be the Right Hand to the CGO
• Be the trusted operator behind the CGO — the person who makes sure decisions get made, commitments get kept, and the function runs on time
• Build the executive-level communications, board materials, and leadership-team artifacts that represent the Growth Org externally
• Drive special projects on behalf of the CGO — the cross-cutting initiatives that do not fit cleanly inside any one pillar
• Be a thought partner on org design, talent moves, and the cultural rhythms of the function
• Build and Develop the Team
• Hire, structure, and lead a small, high-leverage…