Business Operations Specialist

Business Operations Specialist, Merchandising Be the trusted partner who creates order, supports and connects teams, and keeps the Merchandising department on track!

Position Summary:

We are seeking a highly organized, experienced, and dependable candidate to support our Merchandising, Marketing, and Sales teams. This role is ideal for an experienced, proactive professional who enjoys bringing structure, organization, and follow-through to a fast-paced office environment. The successful candidate is a steady and resourceful team partner who can independently manage priorities, coordinate complex workflows, solve problems, and build effective relationships across multiple functions.

This person thrives in a dynamic environment where priorities evolve, sound judgment is valued and attention to detail is essential.

This is a hands‑on operational role. The ideal candidate anticipates needs, adapts easily to change, and creates consistency in a changing environment. Please note this is not a creative or design-focused role; this position primarily focuses on operational coordination and leadership support.

Partner closely with the Merchandising leader to coordinate product development and launch activities, ensuring priorities, timelines and follow-through stay on track from planning through execution

Anticipate needs, identify potential challenges, and communicate effectively to keep projects moving forward

Coordinate cross-functional workflows between multiple teams to ensure product readiness and timely launches

Maintain project timelines, track deliverables, and follow up with internal and external partners

Maintain accurate records and documentation to support team efficiency

Prepare detailed Excel and PowerPoint materials for seasonal introductions, trade markets, and customer meetings

Organize and maintain product information, samples, fabric libraries, and merchandising resources

Support High Point Showroom planning, including housing, catering, staffing, and logistics

Manage department administrative needs, including scheduling, calendars, travel arrangements, and expense reporting

Assist with special projects and other duties as assigned

Enjoys being the person others rely on to keep things organized and moving forward

Take pride in their work and brings a strong sense of ownership, accountability and follow-through to everything they do

Brings professionalism, and strong business judgment to their work

Finds satisfaction in making things run smoothly and helping others be more effective

Is comfortable working independently and staying productive while collaborating with a remote team

Remains calm and solutions-oriented when priorities shift or challenges arise

Is highly organized, detail-oriented, and committed to accuracy and follow-through

Can effectively manage multiple priorities

Naturally anticipates needs and takes initiative rather than waiting for direction

Communicates well and works effectively across teams

7+ years of experience in office administration, business operations, project coordination, or a related role: experience in retail, consumer products, furniture, merchandising, or a related industry strongly preferred

Bachelor’s degree preferred: equivalent relevant professional experience will also be considered

Experience supporting a fast‑paced team with multiple competing priorities

Strong proficiency in Microsoft Office, especially Excel, Word, and Power Point

Excellent organizational skills and attention to detail

Strong written and verbal communication skills

Ability to work independently in a highly self‑directed office environment while building strong relationships with colleagues and partners who may be based in other locations

Experience with tools such as Trello, Canva, or Adobe is a plus

Less than 10% travel may be required

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

• Medical, dental, and vision insurance
• 401(k) with company match
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.