DWM Business Process Analyst II; DWM Information Systems

Posting expires:
September 8, 2026

Salary range: $68,156 - $90,988

Business Process Analyst II serves within the Office of Atlanta Information Management (OAIM/PMO) at the City of Atlanta's Department of Watershed Management (DWM). This mid-level analytical role is responsible for independently leading business analysis activities across a range of IT, operational, and infrastructure initiatives.

The Business Analyst II translates complex business needs into clear, actionable requirements; identifies process improvement opportunities; and supports data-driven decision-making across DWM divisions. This position works with moderate supervision and is expected to demonstrate a strong command of business analysis methodologies, stakeholder engagement, and systems thinking. Business Process Analyst II distinguishes itself from the Business Analyst I through greater independence, broader scope of assignments, and the ability to lead requirements efforts from initiation through implementation.

Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program.

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Lead requirements gathering sessions including interviews, workshops, focus groups, and observations with business and technical stakeholders
• Produce comprehensive business requirements documents (BRDs), functional specifications, use cases, user stories, and process narratives
• Develop and maintain requirements traceability matrices (RTMs) to link business needs to system and test requirements
• Assess and document current-state and future-state business processes using standard modeling techniques (BPMN, swimlane diagrams, flowcharts)
• Manage scope by identifying, documenting, and escalating requirements changes through the change control process
• Conduct gap analyses, root cause analyses, and feasibility assessments to identify process improvement opportunities
• Develop value stream maps, RACI charts, and standard operating procedures (SOPs) to support operational efficiency initiatives
• Benchmark existing processes against industry standards and best practices to inform recommendations
• Collaborate with IT and operational teams to design and validate improved workflows and system configurations
• Support change management efforts including communication planning, stakeholder readiness assessments, and training coordination
• Analyze operational and project data to identify trends, gaps, and improvement opportunities
• Develop dashboards, reports, and data visualizations to support leadership decision-making
• Define and monitor key performance indicators (KPIs) and success metrics in alignment with DWM strategic goals
• Ensure data integrity and accuracy in all analytical deliverables
• Leverage tools such as Microsoft Excel, Power BI, SharePoint, and Oracle to extract and present data insights
• Build and maintain effective relationships with business owners, IT staff, vendors, and executive stakeholders
• Prepare and deliver presentations, status updates, and recommendations to diverse audiences including PMO leadership
• Facilitate meetings, document decisions and action items, and follow up to ensure timely resolution
• Develop and maintain stakeholder registers, communication plans, and engagement strategies
• Partner with Project Managers to support project planning, scheduling, risk identification, and status reporting
• Provide business analysis support across multiple concurrent projects within the OAIM/PMO portfolio
• Maintain project documentation in , SharePoint, and other designated PMO platforms
• Support UAT (User Acceptance Testing) planning, execution, and defect resolution tracking
• Contribute to post-implementation reviews and lessons-learned documentation
• Adhere to PMO intake processes, IT governance standards, and City of Atlanta policies
• Support audit readiness and compliance activities by maintaining accurate and complete records
• Contribute to the continuous improvement of BA standards, templates, and best practices within the PMO
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Thorough knowledge of business analysis methodologies, frameworks, and best practices (BABOK, PMI-PBA)
• Working knowledge of project management lifecycle phases and PMI standards
• Familiarity with…