Ops Support Representative II

Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $15 billion in completed transactions to more than 6 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.

The Operations Support Representative supports Gov Deals Account Managers and the Client Operations Support Group by completing project-based work, as well as recurring daily and weekly tasks. This role focuses on key activities that support Gov Deals auctions, including quality control and bid deposit processes, and assists with Full-Service Projects where Gov Deals manages aspects of the sale process typically handled by self-directed clients.

The OSR serves as a key point of contact, working closely with internal Gov Deals teams, buyers, and third-party partners to support efficient transactions and timely issue resolution. This role requires accuracy, strong attention to detail, independent judgment, and excellent organization to manage multiple projects and daily responsibilities. Performance is evaluated based on the successful execution of assigned projects and processes.

• Manage full-service auction support activities, including auction setup, coordination, title administration, client communications, buyer inquiries, pickup correspondence, and defaulted sale processing.
• Support real estate sales initiatives by ensuring operational processes are completed accurately, efficiently, and in alignment with established standards.
• Coordinate bid deposit activities with Account Managers, Finance, and Customer Service to support timely and accurate deposit processing.
• Review and audit new auction listings to verify accuracy, completeness, and compliance with company standards.
• Monitor  for restricted asset categories and take appropriate action in accordance with organizational policies.
• Respond to inbound prospect inquiries and route lead information to the appropriate business development team in a timely and accurate manner.
• Support proposal-related activities by administering certificates of insurance and completing vendor registration requirements.
• Maintain, review and update site documentation to ensure materials remain accurate, current, and consistent across platforms.
• Prepare, update and maintain operational reports, including invoice/payment reports, tax documentation, and other specialized reports requested by leadership.
• Participate in testing and validation of internal software tools and product updates to support process improvement and quality assurance.
• Support special projects and operational initiatives, including aged full-service sale management, auction event management, and CAG Heavy Equipment Team activities.
• Shipment and processing assets in a warehouse environment.
• Other duties as assigned.
• This position does not have supervisory responsibilities.

Education/

Experience:

• Associate degree in communications, business, or a related field preferred; experience working with government agencies is a plus.
• Four (4) or more years of customer service experience, preferably in a call center environment.
• Two (2) or more years of experience in online auctions, sales, or a related field.
• Experience managing independent projects with minimal supervision.
• Valid driver’s license and clean driving record required.

Skills and Ability:

• Strong written and verbal communication skills, with the ability to convey information clearly and professionally to internal and external stakeholders.
• Demonstrated ability to…