Director, GTM Strategy - Global Technology Partnerships

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Role Global Technology Partnerships covers Service Now's technology GTM portfolio across hyperscaler alliances, ISV and build partnerships, strategic technology relationships, and CRM partnerships. This role works closely with senior leadership across the organization to keep a large, matrixed team aligned on strategy, execution, and results. This is a builder's role for someone who can operate with rigor across ambiguous, fast-moving priorities and produce executive-ready outputs with a clear point of view.

What You Will Do

Executive Communications Lead preparation for recurring business reviews and executive updates across key partnerships, including the underlying analysis of performance and trends. Translate complex data into clear strategic narratives for senior leadership audiences.

Partner and GTM Strategy Contribute to ecosystem and go-to-market strategy across the partnership portfolio, including work on commercial models and investment cases for senior stakeholders. Support cross-functional approval processes and represent the team's priorities in broader forums.

Program and Tooling Evaluation Lead structured evaluations of the systems and processes the organization depends on. Design evaluation frameworks with defined criteria that hold up under executive scrutiny.

Operating Model and Org Design Support the evolution of the team's operating model as priorities shift. Partner with leadership on org reviews, resource planning, and related guidance. Provide continuity across work streams during leadership transitions.

Cross-Functional Program Management Act as a strategic partner to leadership across the portfolio, translating ambiguous priorities into structured deliverables and driving them to completion on tight timelines.

Qualifications

• 8-11+ years in partner strategy, GTM operations, or management consulting, ideally within enterprise software or a partner ecosystem
• Track record building executive-ready analysis and narrative for senior leadership audiences
• Experience contributing to commercial or partnership strategy at scale
• Skill running structured evaluations that produce clear, defensible recommendations
• Strong analytical skills, with judgment on which information matters to the story
• Ability to influence and operate across a matrixed organization without formal authority
• Background in enterprise technology or management consulting

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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Export Control Regulations

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