ECommerce Product Manager - Shop & Browse

Purpose

Floor & Decor is hiring a Product Manager responsible for creating and maintaining a best‑class shopping experience on , primarily focused on Ratings & Reviews and later moving into other areas of the shopping funnel. This Product Manager will work in close collaboration with Merchants, Online Merchandising, Store Ops, Marketing & IT and other product managers covering tangentially related products. This position is a key contributor to the success of  in the market and seeks to drive revenue and enhance customer experience through product evolution, enhancement, and optimization efforts.

• Ratings & Reviews
• Product Q&A
• Product Data Modeling
• Product List Pages

• 2+ years of digital product management and/or business analyst experience
• Strong analytical skills and the ability to learn quickly
• Must be organized and possess strong problem‑solving skills
• Ability to multi‑task and work in a fast‑paced environment
• Solid understanding of Software Development Life Cycle (SDLC) and Agile methodologies, with experience collaborating closely with engineering and design teams
• Demonstrated ability to manage and prioritize multiple concurrent initiatives, maintaining a balance between online and in‑store impact and requirements.
• Proficiency in identifying, analyzing, and utilizing data to shape product vision, strategy, and requirements, with a focus on both web and omnichannel retail contexts
• Skilled in using data to guide both short‑ and long‑term product decision‑making for online sales growth and customer satisfaction with proficiency in Microsoft Excel
• Demonstrated success delivering digital products end‑to‑end, from ideation and roadmap planning to launch and post‑launch analysis
• Effective collaborator with cross‑functional teams, able to bridge the gap between business, technology, and customer experience teams to achieve unified results
• Demonstrated ability to work independently as well as cross‑functionally with a team to execute tasks and projects and achieve desired results
• Strong written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical and non‑technical audiences in addition to senior leadership

• Customer‑Facing Digital Product
• Ratings & Reviews
• Customer Generated Content
• Product Data Modeling
• 1+ years of eCommerce experience ideally with Salesforce Commerce Cloud / Demandware

• Define and prioritize features that enhance the eCommerce shop & browse journey, including ratings & reviews, product listing, product details, search and other related experiences where needs / opportunities arise.
• Provide actionable prioritization recommendations to the Shop & Browse Product Manager, aligning with business goals and customer needs.
• Participate in production support activities including but not limited to replicating issues, reviewing customer sessions and/or systems logs to identify impact, potential root causes and fixes.
• Conduct market research and competitor analysis, incorporating user feedback to identify pain points, opportunities, and trends in eCommerce.
• Collaborate with cross‑functional teams to gather requirements, write user stories, and create product specifications that align with the end‑to‑end customer experience.
• Partner with development teams to ensure timely, high‑quality delivery of features, enhancements, and technical integrations.
• Conduct user acceptance testing (UAT) to confirm that new features meet functional, usability, and performance standards.
• Define and track and analyze KPIs (e.g., conversion rates, checkout abandonment, fulfillment times, and customer satisfaction) to measure feature impact and identify improvement areas.
• Use data analysis and user insights to continually optimize features and drive data‑informed product decisions.
• Adapt product features and strategies based on evolving user needs, market dynamics, and feedback.

• Limited travel required
• The noise level in the work environment is typically quiet to moderate
• Hybrid role:
  Monday — Thursday in office

Sedentary work – Ability to exert 10–20 pounds of force…