Senior Product Manager

Who We Are

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

The Senior Product Manager plays a critical role in shaping the product vision and strategy for the cloud-based technology platform at Neighborly Software, a platform that is transforming the administration of affordable housing and community development programs. As a Senior Product Manager (SPM), you will own the end-to-end product lifecycle for your areas of the platform — from discovery and definition through launch, adoption, and iteration — with particular focus on the financial operations, and platform scalability capabilities our customers depend on.

The role requires strategic thinking, data-driven decision-making, and the ability to influence and align senior leaders and cross-functional partners without direct authority. The SPM drives product roadmaps and collaborates closely with stakeholders to ensure the successful delivery and launch of high-impact products that drive customer satisfaction and business growth and is expected to use AI tools fluently to work faster and think more sharply.

• Own the end-to-end product lifecycle for assigned areas of the platform — discovery, definition, prioritization, delivery, launch, and post-launch iteration.

• Define the long-term product vision and lead roadmap planning for your areas, ensuring both address customer needs, the competitive landscape, and technological advancements.

• Partner with the Product Lead and senior leadership to align product initiatives with company strategy, and clearly communicate priorities, trade-offs, risks, and progress to executive stakeholders.

• Drive the roadmap for platform workflows — budgeting, disbursements, invoicing, reconciliation, and financial reporting — ensuring accuracy, auditability, and compliance with funder and regulatory requirements.

• Partner with engineering on platform scalability, performance, and integration decisions, so the platform grows with increases in customer volume, data, and program complexity.

• Use AI tools in the day-to-day practice of product management — research synthesis, requirements and documentation drafting, data analysis, competitive scanning, and rapid prototyping — and identify where AI can create durable value for customers within the product.

• Run continuous discovery — regular customer interviews, site visits, and win/loss conversations — and translate what you hear into validated problems, prioritized bets, and measurable customer value.

• Partner with Customer Success to track adoption, engagement drop-off, and at‑risk accounts. Translate those signals into platform improvements that reduce churn before it happens.

• Own uptime, latency, and scalability metrics as product outcomes — not just engineering concerns. Define SLAs and work with engineering to hit them.

• Own and optimize cross‑module workflows, ensuring customers can execute end‑to‑end processes seamlessly across the platform without friction, data inconsistencies, or broken handoffs between modules.

• Collaborate with marketing and sales teams to develop go‑to‑market strategies, positioning, and pricing.

• Drive the successful execution of product development from concept to launch, orchestrating multiple features in flight at once and sequencing dependencies across engineering, design, and go‑to‑market…