PMS Global Manager IT Product

Responsible for defining and delivering Global PMS Capabilities & Integrations across the Next Generation Property Management System ecosystem, including multiple PMS platforms.

This role partners with business stakeholders, hotel operations teams, technology teams, architects, software developers, engineers, integration partners, and PMS vendors to develop and execute a comprehensive product strategy and roadmap for PMS capabilities, platform services, and integrations that support IHG's global hotel portfolio.

The Product Manager must operate effectively at both the strategic and tactical levels, identifying opportunities to standardize, scale, and optimize global PMS capabilities while enabling seamless integrations across the hospitality technology landscape. The role requires balancing long-term platform strategy with near-term business priorities to deliver measurable value to hotels, guests, owners, and corporate stakeholders.

The Product Manager owns the end-to-end lifecycle of global PMS capabilities and integrations, from ideation and discovery through delivery, adoption, optimization, and retirement. This includes governing capability standards, driving platform scalability and reusability, identifying opportunities for platform convergence and standardization, managing integration dependencies, and ensuring solutions align with enterprise architecture, security, compliance, and supportability requirements.

Additionally, this role drives alignment across cross-functional teams and global stakeholders, influences vendor product roadmaps, supports business case development and product performance reviews, communicates product strategy and outcomes at all levels of the organization, and ensures PMS platforms and the broader integration ecosystem continue to evolve in support of IHG's strategic objectives and future growth.

Your day to day

• Lead the development and execution of the product strategy and roadmap for Global PMS Capabilities and Integrations, ensuring alignment with enterprise objectives, hotel operational needs, and guest experience priorities across multiple PMS platforms.
• Define and prioritize PMS capabilities and integration requirements that support hotel operations, enterprise initiatives, and cross-functional business processes while balancing immediate delivery needs with long-term platform evolution.
• Own and manage the portfolio of PMS capabilities, platform services, and third‑party integrations, driving roadmap decisions that maximize business value, operational efficiency, scalability, and adoption across global hotel brands and regions.
• Partner with business stakeholders, hotel operations teams, architecture, engineering, data, security, and vendor partners to identify opportunities, document requirements, and deliver integrated solutions that support enterprise and hotel objectives.
• Influence and drive PMS vendor roadmaps and integration partner development pipelines, advocating for IHG priorities and ensuring alignment to strategic capability needs, technical standards, and delivery timelines.
• Lead cross‑functional teams through discovery, design, development, testing, deployment, and optimization of PMS capabilities and integrations, ensuring successful delivery of prioritized roadmap initiatives.
• Establish and maintain a holistic view of the PMS ecosystem, identifying capability gaps, integration dependencies, technical risks, and opportunities to standardize functionality across platforms and regions.
• Define and document business requirements, product specifications, process flows, acceptance criteria, and technical user stories required to support capability and integration delivery.
• Source and analyze operational, customer, hotel, and product performance…