Customer Service - B2B Logistics Coordinator II

Williams-Sonoma Inc. Now hiring! Customer Service Coordinator II - B2B Logistics Position Overview

TheB2B Logistics Coordinator plays a key role in managing business client interactions, ensuring smoothlogisticsoperations, and resolving service-related issues. This position requires strong organizational skills, adaptability, and problem-solving abilities. You will work in a fast-paced, dynamic environment where multitasking and attention to detail are essential.

• Customer Support & Coordination:
  
  Serve as the main point of contact for B2B clients, addressing service-related inquiries and providing logistics support.
• Order & Shipment Tracking:
  
  Ensuretimelyandaccuratetracking of shipments, collaborating with internal teams to resolvelogisticschallenges.
• Process Documentation:
  
  Create andmaintainplaybooks, workflows, and best practicestooptimizelogisticsoperations.
• Problem-Solving & Issue Resolution:
  
  Quicklyidentifyand resolve service and supply chain issues, ensuring client satisfaction.
• Cross-Department
  
  Collaboration:
  
  Work closely with logistics, operations, and customer service teams to enhance workflow efficiency.
• Daily Reporting & Data Management:
  
  Maintain detailed records of customer interactions, shipment progress, and issue resolutions.

• Structured Routine with Variability:
  
  While many tasks follow a set process, unexpected challenges arise daily.
• High-Paced Environment:
  
  Fast-moving logistics operations requiring real-time problem-solving.
• Hands-On Work with Playbooks & Tracking:
  
  Heavy reliance on Excel, internal systems, and documentation to track shipments and manage tasks.
• Collaboration & Independence:
  
  The role offers a balance ofworking autonomously and collaborating with other teams to improve efficiency.

• Opportunity to work independently and take ownership of responsibilities.
• Exposure tologisticsoperations, learning industry best practices.
• Supportive managers who provide guidance and mentorship.

• Unexpected duties & dynamic workflows:
  
  Responsibilities may shift based on operational needs.
• Fast-paced, high-pressure environment:
  
  Requires adaptability and problem-solving on the go.
• Role can be chaotic at times:
  
  Effective multitasking is essential.

• Strong customer service and communication skills.
• Experience in logistics, supply chain, or operation sis preferred but not required.
• Ability tomanage multiple priorities in a dynamic work setting.
• Proficiency in Excel and data management toolsis a plus.
• Aproblem-solverwho thrives in fast-moving environments.

• Working knowledge of WSI B2B Logistics or Concierge process, or Project Coordinator experience workingonremote teamsisa must.
• Supply Chain Background
• Not a “must” but would be helpful as these Coordinators need to be comfortable with the flow oflogisticsand operations,with relation to facility location.
• Multiple Software Systems
• Theydon’tneed to know our exact tools, but the experience of having to learn new systems and navigate them to find your answer. Not to mention, beaccuratewith their findings or question something that sparks doubt.
• Team environment but works independently.
• We have good synergy,but theapplicantsexperienceincompleting tasks as a group vs individual should be balanced. Knowing how to focus and prioritize tasks with potential distractions.

• Competitive pay starting at $16.50/hr
• Recognition based incentives and bonuses
• PTO, Vacation, and Sick Pay benefits
• Medical, Dental, Vision, 401k and much more!
• Employee discounts and perks (up to 40% off most product sand brands)