Client Manager - Pulp & Paper

Who We Are

We are an international group of consultants united in the goal of helping our customers revolutionize their approach to business challenges with the use of digital technologies. Combining automation and software development with “traditional” engineering, the companies we work with are able to obtain visibility into their own operations and control.

Though over 1,700 strong (and growing!), Radix operates like anything but a large company. When you join our company, you will help us as a
Client Manager - Pulp & Paper:

The Client Manager is responsible for leading Radix’s relationship with assigned clients, ensuring trust, continuity, and disciplined long-term growth.

Reporting to the VP of Sales within the CRO organization, the Client Manager acts as the Client Leader for designated accounts. This role owns the client relationship as a system—including executive engagement, strategic positioning, and growth orchestration, while Business Units retain ownership of pricing, technical proposals, delivery execution, and P&L.

The Client Manager does not manage delivery or close individual deals. Instead, the role ensures that Radix engages clients in a coherent, senior, and governed way, aligning internal teams to client priorities and enabling sustainable expansion over time.

• Act as Client Leader for assigned clients, owning relationship health, trust, and strategic positioning.
• Develop and maintain a client strategy and client vision and plan, aligned with Radix priorities and Radix’s long-term objectives.
• Lead executive-level engagement with client stakeholders, ensuring appropriate seniority, consistency, and follow-through.
• Identify, qualify, and prioritize growth opportunities within the client, balancing ambition with delivery capacity and risk.
• Orchestrate internal teams—including Account Managers, Technical Sales, Strategic Partnerships, Practices, and Business Units—to ensure coordinated client engagement and disciplined pursuit execution.
• Ensure opportunities are properly governed before execution, with pricing, margin, and delivery commitments owned by the appropriate Business Unit
• Partner with Executive Sponsors (when assigned) to strengthen positioning, manage escalations, and support strategic expansion.
• Lead client governance forums (e.g., QBRs), ensuring preparation, alignment, and follow-up in coordination with Business Units.
• Monitor relationship health and risks, escalating issues early within the CRO governance model.
• Provide regular visibility to the VP of Sales and CRO on client status, risks, and growth progress.

• 8–12 years of experience in enterprise client-facing roles within professional services, consulting, engineering, or complex B2B environments.
• Demonstrated ability to manage complex client relationships and multiple stakeholders, influencing outcomes without formal authority.
• Experience operating in matrixed organizations, coordinating sales, technical, and delivery teams.
• Strong communication and relationship management skills, with comfort engaging senior client stakeholders.
• Bachelor’s degree required; advanced degree or equivalent experience preferred.
• Prior experience in consulting or transformation-oriented environments.
• Exposure to multi-year, multi-program client engagements.
• Familiarity with technology-enabled or digital transformation initiatives.

• Relationship health and client trust
• Retention and expansion readiness of assigned clients
• Quality and governance of growth opportunities
• Effectiveness of internal orchestration
• Absence of unmanaged escalations or delivery surprises

Radix has worked with some of the largest pulp and paper…