Contract Specialist

Contract Specialist - Sales Operations Team

As a Contract Specialist, you are responsible for managing and tracking customer contracts from award through negotiation, execution, and hand-off to the delivery team, and for serving as a trusted point of contact for contract-related questions after hand-off. You will work across new and existing customer agreements, including amendments, change orders, extensions, and support agreements. Your primary objective is to keep every agreement moving, accurate, and visible while managing both internal and external communications.

What is UMAX? Itineris provides modern, cloud-based, and utility-centric Customer Information System (CIS) and Customer Engagement (CE) solutions in Western Europe and North America. Itineris was founded in Belgium over twenty years ago and entered the North America utilities market in 2012. The organization has strategically grown our market presence to fifteen flagship customers today. We are recognized as a market leader for larger-sized municipal utilities with a proven track record of satisfied customers.

Our CIS solution, UMAX, is developed in and on the Microsoft Dynamics 365 (D365) for finance platform. As such, UMAX is a native extension of D365 and inherits all the innovation, security, and reliability of the Microsoft ecosystem. We also leverage Microsoft’s Customer Relationship Management (CRM) platform, which expands our UMAX CIS solution to include native Customer Service, Customer Insights, and Sales modules.

The CRM platform leverages AI Copilot-driven Omnichannel communication capabilities for enhanced CSR operations.

We are seeking a Contract Specialist to join the Sales Operations and Contracts team in North America. This role reports to the Director of Contracts and Sales Operations and works alongside our Sales Operations Specialist, who leads proposal development. Together, the team supports the full commercial cycle: sales support, proposal, contract, and hand-off. The Contract Specialist owns the contracting portion of that cycle and partners closely with Sales, Finance, outside counsel, and Project/Service Delivery to move agreements to signature without losing speed or accuracy.

This is a coordination and execution role. No law degree is required. What is required is strong project management instinct, disciplined organization, excellent written and verbal communication, and the judgment to know when a commercial or schedule risk needs to be raised. You will also cross-train with the broader Sales Operations function, contributing to proposal responses, sales initiatives, and pipeline tracking as business needs shift.

• • Manage and track contracts from award through negotiation, execution, and hand-off to the project and field delivery teams, maintaining clear status and next-step visibility at every stage
• • Prepare, route, and track new customer agreements as well as amendments, change orders, extensions, renewals, support and maintenance agreements, statements of work, non-disclosure agreements, and teaming or subcontractor agreements
• • Work equally well on Itineris paper and on customer paper, including municipal and public-sector terms, and coordinate redlines between internal stakeholders and the customer
• • Maintain the contract repository and version control so that executed documents, signature records, and supporting correspondence are complete, current, and easy to retrieve
• • Track key dates and obligations, including effective dates, milestones, renewal and expiration windows, notice periods, insurance and bond requirements, and deliverable commitments
• • Identify, document, and communicate commercial, schedule, and delivery risks, and elevate…