Strategy & Operations Associate - Global Customer Success Job Atlanta area,Georgia USA,Business

Strategy & Operations Associate - Global Customer Success

Atlanta, Georgia, United States

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

We'reseeking a Strategy & Operations Associate to improve the systems, data, and operatingmodelsbehind Stub Hub's global customer success organization.

You'llhelp thousands across our customer successorganizationdeliver reliable outcomes through better staffing, training, standards, and performance visibility.

You will build the intelligence and operating systems that help Global Customer Success perform at its best. Working across data, technology, and operations, you’ll turn complex problems into scalable solutions for a global workforce of thousands.

Position Type and Expected Hours of Work:

Thisis a full-time position requiring flexibility in terms of schedule.

Nights and/or weekends may berequiredbased on the needs of the business.

This role is hybrid in Atlanta, GA, and may require up to 20% travel to company offices in New York, Los Angeles, Limerick, and other international partner locations.

What You'll Do

Build thesingle sourceof truth for customer success performance, connecting service quality, productivity, staffing, training, and customer outcomes.
Use AI, automation, and rapid prototyping to transform manual reporting and operational processes into faster, smarter, and more scalable systems.
Develop decision tools that help leadersanticipatedemand, deploy the right skills and capacity, and respond quickly during major events and demand spikes.
Build the forecasting, capacity, and workforce economics models that translate customer demand, productivity, service targets, and cost into clear headcount, staffing, budget, and partner decisions across channels and markets.
Reinvent how performance improves by translating customer interactions and operational data into sharper quality programs, training curricula, coaching, and knowledge systems.
Tackle high-impact, ambiguous problems – from emerging performance gaps to new tooling launches – owning the work from problem definition and analysis through recommendation and implementation.
Design metrics, dashboards, and operating reviews that surface what matters, explain why it is happening, and make the next action clear.
Establish shared standards, definitions, and feedback loops across internal teams and global outsourcing partners, creating consistency without slowing innovation.
Partner with Customer Success, Product, Data, and Technology leaders to testnew ideas, scale what works, and shape the next generation of customer support at Stub Hub.

What You've Done

2-5+ years in business operations / strategy or consulting.
Strong SQL and spreadsheet skills, plus experience building ormaintainingdashboards.
ExperienceleveragingAI tools to build, scale, and iterate data reporting and processes.
Ability to structure ambiguous questions,validate data,identify patterns, and recommend action.
Strong attention to detail anda commitmenttoaccurate, decision-ready work.
Ability to coordinate projects across stakeholders and move from analysis to implementation.
Clear communication, customer-first judgment, curiosity, and ownership in a fast-moving environment.

What We Offer

Accelerated Growth Environment
:
An environment designed for swift skill and knowledge…