Collector NTL- SSC TK Elevator Corporation

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.

With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TK Elevator is currently seeking an experienced Collector NTL- SSC 1 in Atlanta, GA.

The Collector, SSC Service & Repair is responsible for performing all administrative duties associated with the collection and payment application of outstanding service and repair invoices so that the department functions efficiently and cost effectively.

• Makes regularly scheduled collection calls on all account balances as assigned.
• Meets or exceeds daily required number of contacts.
• Anticipates customers’ needs and acts on them, helping to make TKE the easiest company to do business with.
• Maintains a system of follow-up to ensure customers follow through with their promises.
• Enters clear and concise system notes pertaining to all collection calls so that a history is maintained for all accounts regarding collection efforts.
• Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
• Reads and understand contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions.
• Displays critical thinking skills:
• Ability to effectively and concisely express thoughts regarding analysis
• Draws conclusions and solves issues with little guidance
• Builds on what has been learned from previous experience
• Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service.
• Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.
• Facilitates monthly conference calls with all levels of management and field personnel.
• Recommends appropriate collections strategy to field personnel to obtain approval for next escalation step of the collection’s lifecycle. (Credit Hold, Lien filing, Demand Letters, etc.).
• Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure
• Demonstrate innovative skillset and adaptability while being organized & detail oriented, with a commitment to world class customer service and attention to detail
• Experience and success in handling business to business collections for small to large customers, with varying levels of difficulty and complexity
• Experience in building successful relationships with different internal and external customers
• Welcomes feedback; willing to help with other job tasks within the organization; contributes to building a positive team spirit; supports organizational goals and values.
• Performs other duties as assigned.

• High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience
• Earns the trust and respect of field personnel through collections effectiveness, knowledge, judgment and demonstrated partnership with the field team.
• Performs account reconciliation to determine billing/payment errors and facilitates correction.
• Research unapplied cash and on-account credits for validity and determine proper application or process necessary refund.
• Achieves full coverage of their assigned portfolio of accounts specific to…