VP, Strategic Operations

Job Summary

The Vice President, Strategic Operations is responsible for leading enterprise-wide operational execution across the GoTo Foods portfolio. This role partners with brand leadership, field operations, shared services, vendor partners, and executive stakeholders to translate strategic priorities into operating plans, governance routines, performance visibility, and scalable support models. The position provides oversight for strategic operations services, implementation governance, operations systems support, customer care, new store opening and transfer administration, and cross-brand initiatives.

This leader establishes clear priorities, accountabilities, processes, and communication routines to support consistent execution, improved franchisee and guest experience, operational excellence, and measurable business results.

The Vice President, Strategic Operations is responsible for leading enterprise-wide operational execution across the GoTo Foods portfolio. This role partners with brand leadership, field operations, shared services, vendor partners, and executive stakeholders to translate strategic priorities into operating plans, governance routines, performance visibility, and scalable support models. The position provides oversight for strategic operations services, implementation governance, operations systems support, customer care, new store opening and transfer administration, and cross-brand initiatives.

This leader establishes clear priorities, accountabilities, processes, and communication routines to support consistent execution, improved franchisee and guest experience, operational excellence, and measurable business results.

• Lead the Strategic Operations function by translating enterprise, brand, and cross-functional priorities into structured operating plans, governance routines, performance measures, and scalable support processes.
• Provide governance for major enterprise and brand initiatives by ensuring clear objectives, timelines, milestones, success measures, communication plans, risk mitigation plans, and post-implementation reporting.
• Lead cross-brand operations services and process improvement efforts that increase consistency, reduce duplication, clarify ownership, and improve the organization's ability to execute at scale.
• Oversee operations implementation and operations systems support, including launch readiness, technology-enabled operations initiatives, issue escalation, operational documentation, vendor coordination, and ongoing business support.
• Provide oversight for new store opening and transfer administration processes, including readiness tracking, stage-gate management, cross-functional coordination, franchisee-facing support, status reporting, and escalation management.
• Lead the Customer Care function and related vendor relationships to strengthen service performance, improve guest satisfaction, identify root-cause opportunities, and connect customer insights to operational improvement efforts.
• Partner with Business Performance, Finance, Technology, Operations Excellence, Training, and brand teams to develop reporting routines, dashboards, scorecards, and executive updates that provide visibility to operational health, initiative performance, franchisee performance, and business risks.
• Facilitate cross-functional planning and prioritization with brand leaders, field leaders, and shared services partners to align annual operating plan initiatives, strategic projects, resource allocation, and execution support.
• Lead strategic projects and cross-brand initiatives related to operational innovation, equipment and technology evaluation, process automation, franchisee support, and business model evolution.
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