CPSNA Laboratory Supervisor

Job Description

Summary:

Commercial Products Supply (CPS) is the sole source for concentrate and beverage bases that:ships to nearly 1,000 bottling locations in 180 countries, supporting each Operating Unit to achieve its goals;manages a global network of over 3,000 associates in plants, Supply Chain services and a lean center team;run out of 19 manufacturing plants and 3 offices located in 17 different countries.​​​​​​​CPS North America plays a pivotal role in supporting NAOU, the #1 revenue-generating business within the system, with annual growth of 1.0–1.5%.

CPS NA directly contributes 3.6-billion-unit cases—equivalent to 10.3 million standard units or 30.5million part units—through 2 manufacturing plants and 2 CDCs, with the support of 440 associates. This positions CPS NA as the second-largest CPS operation globally.

The Laboratory Supervisor provides on‑site leadership for daily laboratory operations, coordinating testing activities, workflows, and laboratory technicians. The role ensures timely execution of analyses, adherence to quality and safety standards, and effective communication with the North America Laboratory Senior Manager. The Laboratory Supervisor supports compliance with ISO 17025 and other applicable standards, manages day‑to‑day priorities, and serves as the primary local point of contact to ensure smooth laboratory operations and continuity of service.

Key duties/responsibilities:
Daily Laboratory Operations Coordinate and supervise day‑to‑day laboratory activities to ensure timely, accurate, and compliant execution of analytical testing.

Assign, prioritize, and balance workloads among laboratory technicians to meet operational and business needs.

Monitor turnaround times, backlog, and resource utilization, escalating risks or delays to the Laboratory Senior Manager.

Quality, Safety & Compliance Ensure strict adherence to laboratory procedures, safety practices, and quality standards, including ISO 17025 requirements.

Support audit readiness and participate in internal, external, regulatory, and corporate audits (ISO, KORE, and other applicable standards).Ensure proper documentation, data integrity, sample traceability, and record retention in accordance with company and regulatory requirements.

Support investigations, root cause analysis, and implementation of corrective and preventive actions (CAPAs).People Coordination & On‑Site Leadership Provide direct, on‑site coordination and guidance to laboratory technicians and analysts, serving as the primary local leader.

Support onboarding, training, competency assessments, and adherence to qualification requirements.

Promote a positive, safe, and engaged team environment, addressing day‑to‑day performance or behavior issues.

Foster a culture of psychological safety, continuous improvement, and quality excellence where every team member feels valued, heard, and empowered to contribute.

Communication & Stakeholder Interface Act as the primary on‑site point of contact between the laboratory team and the North America Laboratory Senior Manager.

Communicate priorities, results, issues, and improvement opportunities clearly and proactively.

Coordinate with Manufacturing, Quality, and other site functions to ensure effective support and issue resolution.

Continuous Improvement & Digital Tools Support implementation of laboratory transformation and digitalization initiatives, including LIMS, electronic documentation, and process improvements.

Identify opportunities to improve efficiency, accuracy, safety, and workflow within the laboratory.

Participate in standardization efforts across North America laboratories.

Inventory, Equipment & Facilities Support Ensure laboratory equipment is properly maintained, calibrated, and available…