Sr Associate Deal Ops Manager

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Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.

In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

The Sr Associate Deal Ops Manager, Renewals is responsible for end‑to‑end operational support of renewal transactions across assigned regions/segments. Sitting within the Deal Operations organization, this role partners closely with Sales, Customer Success, Finance, and Legal to structure, price, and process renewals accurately and on time, using Salesforce, CPQ, and CLM as core tools. This is a mid‑level individual contributor role with growing autonomy on complex but well‑defined deal scenarios.

The Sr Associate Deal Ops Manager, Renewals role supports renewal deal structuring (co‑terms, multi‑year) within guidelines, primarily involving quote validation in Salesforce/CPQ and document generation via CLM, alongside managing Deal Ops cases. The role ensures Policy and Data Quality by applying discount guardrails and maintaining system integrity (Salesforce, CPQ, CLM) for revenue recognition. Key to this is Cross‑Functional Partnership with Sales, Customer Success, and Legal for strategy and terms, ensuring a smooth handoff to Finance/Rev Ops.

Finally, the role drives Operational Excellence by monitoring performance, proposing process improvements, and maintaining playbooks and system feedback.

• 2+ years of experience in Deal Desk, Deal Operations, Sales Operations, or similar commercial operations role; direct renewal support experience strongly preferred.

• Hands‑on experience with Salesforce CRM, including opportunity management, quoting, and reporting.
• Experience with CPQ (configuring products, pricing, discounts, and approvals) and CLM (contract templates, order forms, and amendments).
• Strong understanding of SaaS commercial constructs (ACV/TCV, term changes, co‑terming, ramps, multi‑year deals, one‑time vs. recurring fees).
• High attention to detail and accuracy in quotes, contracts, and system data.
• Strong analytical and problem‑solving skills; comfortable working with complex deal structures and multiple systems.
• Excellent written and verbal communication skills, with experience supporting Sales or Customer Success teams.

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role‑specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process.

Each candidate’s compensation…