Onboarding Consultant

Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years’ in business serving our clients. While we are very experienced in what we do, we are still growing rapidly and we are looking for exceptional people who are excited to join us on a career-defining journey.

In all of our daily work, each of us are guided by our mission, vision and “ACT TOP” values.

To help clients grow revenue efficiently.

To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.

• Achieving Extraordinary Results:
  Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
• Caring For Employees, Clients and Community:
  Demonstrating empathy and concern by helping those who are most in need.
• Take Responsibility and Act Like an Owner:
  Being accountable and doing the right thing even when no one is watching.
• Transparent Leadership:
  Communicating openly, regardless of title or situation.
• Opportunity To Make a Positive Difference:
  Recognizing situations and taking action to produce a better outcome.
• Passion For Innovation:
  Enthusiastically finding new solutions to improve efficiency.

In a recent national survey, 89% of our employees agreed that Rev.io is a Great Place to Work. Compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!

The Onboarding Consultant I is responsible for guiding new Rev.io clients through a successful implementation from kickoff through activation and graduation. This role serves as a primary point of contact throughout the onboarding journey, combining project management, client consulting, software configuration, and cross-functional coordination to deliver an organized and high-quality client experience.

The Onboarding Consultant I will primarily manage Commercial and Mid-Size implementations while developing the product knowledge, technical expertise, and client leadership skills needed to support increasingly complex Strategic and Enterprise projects. This role is ideal for someone who takes ownership, communicates confidently with clients, enjoys solving problems, and can manage multiple projects and priorities at the same time.

This aligns directly with the first level of Rev.io's Onboarding Consultant progression model, which assigns Consultant I Commercial and Mid-Size projects and a secondary role on Strategic or Enterprise projects.

Client Onboarding & Project Management

• Own assigned client onboarding projects from kickoff through activation and graduation
• Lead client meetings and maintain clear communication around project milestones, deliverables, risks, dependencies, and next steps
• Build, maintain, and present client‑facing project plans on a weekly basis
• Coordinate internal and client resources to keep implementations progressing toward agreed‑upon timelines
• Maintain required project documentation, including project charters, configuration documentation, activation checklists, change orders, SOWs, and other implementation materials
• Proactively identify project risks and blockers and…