Product Manager

Department:
Industry Services Team:
Managed Services

Location:

Atlanta (Hybrid 2-3 days in the office) Position type:
Fixed Term Contract from January to December 2027

GSMA Industry Services provide a comprehensive set of services aimed at empowering members, customers, and partners to acquire valuable insights, boost revenue, minimize inefficiencies, and enhance customer satisfaction. We have direct interactions with diverse entities worldwide, spanning telecommunications, insurance, fintech, and government organizations. Our team is characterized by passion, expertise, and diligence, actively advocating for the values outlined below in both internal and external engagements.

“As a global and influential trade association for the connectivity industry, we are continually looking for ways to advance and support the mobile ecosystem, particularly with our suite of Mobile Device Data services trusted by customers globally. This is a great opportunity to enhance and evolve our service portfolio to provide best in class mobile device intelligence.”
Hugo Saboia, Sr. Product Director

We are seeking a strategic, and execution‑driven Product Manager to lead the evolution and growth of our device information services portfolio. This role is designed for a product leader who thrives in complex environments, excels at cross‑functional collaboration, and consistently delivers outcomes that advance business, regulatory, and customer objectives. You will own key product areas that strengthen device traceability, regulatory compliance, fraud and theft prevention, and sustainability initiatives across the mobile ecosystem.

Partnering closely with engineering, operations, sales, marketing, and external stakeholders, you will define product strategy, translate customer and market needs into clear roadmaps, and drive end‑to‑end delivery of impactful solutions. This role offers the opportunity to shape high‑visibility products used across global operators, enterprises, and government agencies. The ideal candidate combines strong product instincts with operational rigor, customer empathy, and the ability to influence teams and decisions in a fast‑moving environment.

• Own product strategy and roadmap for core device information services, ensuring alignment with business goals, GSMA policies, regulatory requirements, and customer needs
• Lead discovery, requirements definition, and prioritization, balancing technical feasibility, operational impact, and commercial value
• Drive end‑to‑end execution of new product capabilities, enhancements, and launches, ensuring high‑quality delivery and measurable outcomes
• Partner deeply with engineering and operations to define solutions, optimize workflows, and ensure scalable, reliable service performance
• Engage with customers and industry stakeholders to gather insights, validate concepts, and identify emerging opportunities
• Analyze product performance, market trends, and operational data to inform decisions and continuously improve product effectiveness
• Define and document business requirements, user journeys, and operational processes with clarity and precision
• Lead launch readiness activities, including testing, enablement, communication, and post‑launch evaluation
• Identify and drive process improvements that enhance efficiency, reduce friction, and strengthen product quality
• Contribute to commercial strategy, including pricing, packaging, and positioning of device information services

• Relevant experience in product management or a related strategic role (telecom, SaaS, data services, operations platforms, or regulated industries preferred)
• Proven ability to own and deliver complex products…