Director, Strategic Initiatives - Arby's

Translate Arby's Operations Strategy and brand priorities into a focused portfolio of initiatives, clear accountabilities, milestones, and measurable outcomes Establish and monitor KPIs, scorecards, targets, and success measures that connect restaurant execution, guest experience, and business performance Lead Operations strategic planning, annual planning, leadership reviews, and operating cadences that focus the organization on the highest-value opportunities Identify performance gaps, emerging opportunities, and root causes using operational, guest, sales, and financial insights Translate performance insights and strategic priorities into actionable plans and clear recommendations for Operations leadership Drive accountability against commitments, outcomes, and the business case for strategic priorities Support emerging business priorities and strategic decisions as directed by the COO Restaurant Economics & Performance Analytics Own the Operations performance fact base by integrating restaurant operations, guest, sales, and financial data into a clear view of business performance Develop actionable insights into sales, traffic, labor productivity, COGS, controllables, capital investment, four-wall profitability, and franchisee returns Partner with Finance and Data & Analytics to develop reliable scorecards, dashboards, analyses, and decision-support tools Identify performance trends, outliers, and root causes and translate findings into targeted actions for Franchise Operations and Restaurant Experience Develop business cases and economic assessments that inform prioritization, investment decisions, and strategic initiatives Measure initiative performance and determine whether intended operational and financial outcomes are being achieved Continuously improve the quality, accessibility, and actionability of Operations performance insights.

Own governance for the Operations portfolio, including prioritization, Stage Gate, key milestones, decisions, risks, dependencies, and outcomes Establish clear operating rhythms that provide leadership visibility to strategic priorities, performance, and required decisions Ensure resources and organizational capacity are focused on the highest-impact work and recommend tradeoffs when priorities compete Coordinate cross-functional execution of major Operations initiatives from concept through implementation and measurement Lead change planning with field and support teams to drive effective implementation, adoption, and sustained execution Measure post-launch results and use learnings to improve future priorities and implementation approaches Executive Decision Support & Organizational Alignment Serve as a strategic advisor and business-performance thought partner to the COO and Operations leadership team Provide concise insights, recommendations, business cases, executive presentations, and visibility to progress against strategic priorities Connect performance data and field insights to leadership decisions, resource allocation, and Operations priorities Create mechanisms for tracking key commitments, risks, decisions, and business outcomes Ensure alignment across Franchise Operations, Restaurant Experience, and critical shared-service partners Development Integration & Franchisee Services Lead the Operations integration with Development to connect restaurant performance, franchisee health, asset strategy, and growth decisions Coordinate Operations input into new restaurant development, remodels, portfolio optimization, ownership transitions, and other development priorities Provide centralized coordination for franchisee services and recurring system-level issues that require cross-functional resolution Capture franchisee and field learnings and translate them into broader Operations priorities, solutions, and process improvements Change Management & Continuous Improvement Build change management and adoption plans into strategic initiatives from the beginning rather than treating implementation as a final step Partner with Franchise Operations and Restaurant Experience to ensure solutions are effectively translated into field execution Establish feedback loops that measure adoption, effectiveness, business impact, and opportunities for improvement Use performance results and field feedback to continuously refine the Operations portfolio and inform the next priority Help foster a culture of…