Delta Vacations, Omnichannel Analyst

How you'll help us Keep Climbing (overview & key responsibilities)

With more than 50 yearsin business, Delta Vacations, a Delta Air Lines company, is one of the largest vacation providers in the U.S. We deliver elevated, all-in-one, customized and flexible vacation experiences designed for Sky Miles® Members. With Delta Vacations, Sky Miles Members and Travel Advisors can choose memorable getaways that feature Delta’s notable flight service to more than 330 destinations in 67countries worldwide, combined with expertly curated hotels and activities.

With deep industry expertise, our leadership and teams go above and beyond to deliver experiences that matter for our customers, our partners and our people. We are intentionally building a more inclusive brand that reflects the diverse beliefs, cultures and experiences of our people, travelers and Travel Advisors,while fostering a workplace rooted in teamwork, diversity and innovative thinking. At Delta Vacations, culture is not just what we say, it’s how we showup every day, grounded in integrity, care, resilience and servant leadership.

In the Omnichannel Analyst role, reporting directly to Omnichannel Analytics Manager , you will play akey role in supporting Delta Vacations by extracting, synthesizing, and analyzing data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact.

• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency withdata sharing and reporting.
• Gather and analyze data from various sources, including,but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.
• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization.
• Leverage insights to drive improvements in customer anduser experiences across multiple channels, providing strategic recommendations and committed solutions.
• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.
• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales,revenue, finance, customer experience, and reservations and support teams,among others.
• Contribute to the development of reporting and analytical tools that accurately and efficiently aggregate across data sources to providea comprehensive view of Delta Vacations business trends, including revenueperformance

Delta Vacations Corporate Headquarters, Atlanta, Georgia

Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Hybrid schedule. Occasional evening and weekend may be required as job duties demand.

Domestic travel may be required to fulfill assigned responsibilities.

$50,638 - $81,712

Wewill ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, toperform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• High School diploma or general education degree (GED)
• Bachelor’s degree from four-year college or university;or equivalent work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred.
• Strong PC skills including MS Excel, Word, and Power Point
• 2…