Customer Experience Specialist

Customer Experience Specialist (Finance)

Job

Barriere Construction, a CRH Company, is the Louisiana-based infrastructure contractor of choice for our Gulf South employees and customers. For 70+ years, we have continuously created value through our Culture of Care while safely and reliably delivering quality construction projects and materials under budget and on time, every time - this is our B Guarantee. Infrastructure and heavy civil construction services include asphalt and concrete paving, site preparation, structural, mechanical, and turnkey services.

Materials sales are also available for all projects including your own, from residential to industrial. We are one of the largest asphalt producers in Louisiana with the largest asphalt plant in the state along with two others. Our award-winning Construction Group is constantly expanding the scope of its capabilities. It currently specializes in transportation, petrochemical, power, commercial, residential, and ports and rail projects.

Estimators are responsible for estimating and bidding construction and paving projects. They work directly with customers (owners) to ensure satisfaction throughout the estimating process.

Estimators creates and maintains relationships with owners, owner representatives, subcontractors, and vendors so that company is invited to bid and then to produce accurate bids that get the work and maintain an adequate and manageable backlog.

Estimator possesses assertiveness and knowledge commensurate with making recommendations regarding whether BCC bids certain jobs based on job requirements, safety risk analysis and financial stability of client.

Estimators must communicate and cooperate with people all levels, both internal and external to the Company.

• Estimate and/or bid on suitable construction and asphalt paving projects
• Lead and present information in planning meetings
• Participate in self-development activities
• Develop relationships with suppliers, and customers, and other stakeholders
• Maintain accurate reports and project mapping; understand contract designs and specifications
• Understands or finds out how to best build specific heavy, civil and structural engineering projects
• Reviews and understands safety policies and procedures as outlined in our safety manual and can apply that knowledge where applicable in the biding process.
• Reads plans accurately, conceptualizes project, interprets and presents value added engineering
• Identifies and initiates activities that will assist in building and cementing relationships with owners, owner representatives, subcontractors, and vendor.
• Build a preliminary project schedule

• Concern for Safety and Environment (CSE) - Intermediate
• Customer Service Orientation (CSO) - Advanced
• Initiative (IN) - Advanced
• Integrity (IT) - Intermediate
• Quality Focused (QF) - Intermediate
• Teamwork and Communication (TC) - Advanced

• Leading and Developing Others - Intermediate

• Knowledge of Heavy Civil, Industrial and Highway Construction.
• DOT designs, regulations, and specifications
• Developing, organizing, estimating and bidding
• Budgeting for all job costs
• Determining appropriate construction methods
• Plan reading, interpretation, and communication
• Problem solving
• Contract negotiation
• Low-cost- best-value calculations

• Computers, Software - Advanced Level (CAD, GPS software, planning, estimating, scheduling software). MS Office.

• Have knowledge of critical path scheduling.

• Advanced familiarity with business systems, work processes, Company policies and procedures
• Staff development, including recruiting, developing, and training
• Workforce planning and allocation
• Quality control standards.

• Pre-construction, inspection, and site visit communication
• Post-project analysis

• Demonstrate understanding of the integrated nature of jobs for successful projects
• Communicate and understand the Company culture and methods.

• Establish relationships with customers to gain repeat business
• Maintain awareness of area and industry trends, and organizations; identify new business opportunities

• Directly responsible for estimating projects.
• Estimate, bid and lead handoff to Project Management.
• Invoice approval on all project costs.

• Safety
• Quality
• Productivity/Profitability
• People
• Equipment
• Other

• Minimum 3-5 years of experience as an Estimator in the Heavy Civil Construction industry.
• Strong preference for a candidate with 5-7 years of experience estimating DOT, municipal roadway, site development, earthwork, drainage, and infrastructure projects.
• Experience with public bid lettings, quantity takeoffs, cost analysis, subcontractor procurement, and estimating software is highly desirable.

• BS in…