Graduate Intern, Design and Research – Digital Experience; Summer

OVERVIEW

At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human-centered design to address the dynamic needs of today’s users while advancing future possibilities. As a Design & Research Intern, you will support the creation of seamless, human‑centered experiences across , the Fly Delta app, and internal digital tools.

During your internship, you will work closely with UX/UI designers, content designers, UX researchers, product managers, and engineers to design, test, and refine customer‑facing and employee‑facing solutions. You will participate in user research, contribute to design explorations, and help bring concepts to life through prototyping and documentation. This internship offers hands‑on experience within a dynamic digital product environment, providing exposure to design systems and end‑to‑end experience creation.

We are looking for passionate, curious, and forward‑thinking individuals who are eager to learn and contribute to meaningful digital experiences. Ideal candidates are pursuing relevant undergraduate studies and have an interest in user experience design, visual design, interaction design, conversational design, content design, service design, or user research. We value team players who thrive in collaborative environments, build strong relationships, and bring a positive, can‑do mindset to their work.

We are seeking individuals who are developing foundational skills in adjacent areas such as visual design, interaction design, information architecture, user flows, accessibility, user research, design systems, UX writing, prototyping, and user acceptance testing. A willingness to explore new tools, iterate quickly, and grow through feedback will help you soar in this role.

• Help create user flows, wireframes, visual mockups, and interactive prototypes
• Explore design options through iterative ideation
• Apply and contribute to Delta’s design system to ensure consistency

• Assist in planning, conducting, and synthesizing user research sessions
• Observe user behaviors, identify patterns, and uncover insights
• Support testing and translate findings into actionable recommendations

• Partner with UX/UI designers, UX researchers, product managers, content designers, user acceptance testers, and engineers
• Participate in design reviews and incorporate feedback
• Support design documentation, including user flows, specs, and presentations

• Present design concepts and research findings to team members and stakeholders
• Help develop clear, effective artifacts that communicate direction, intent, and status