Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Indianapolis, IN

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

At our agency, we believe that your growth and success matter. Led by Rick, a 36-year industry veteran, we are committed to providing a supportive, high-energy work environment where you can thrive, develop new skills, and achieve your career goals.

Rick’s journey with State Farm began in operations, where he gained invaluable experience before advancing into management roles and eventually becoming an agent in 2000. Under his leadership, our team has earned multiple State Farm awards while remaining deeply involved in community service and outreach.

We know that strong leadership and mentorship are key to career success. As a proud Indiana University alum and Kappa Alpha Psi Fraternity member, Rick has built a culture that values teamwork, leadership, and professional growth—because when you succeed, we all succeed.

Beyond the office, we value work-life balance. Rick and his wife, married in 2006, understand the importance of family and personal fulfillment. Their daughter now attends Spelman University in Atlanta, GA, and just like we support our own families, we are dedicated to supporting your career journey.

If you’re looking for a career—not just a job—where your contributions are valued, your hard work is recognized, and your growth is a priority, we’d love to talk to you. Join a team that invests in you and helps you build a successful future!

As a Customer Service Representative - State Farm Agent Team Member with Rick Smith, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $16.00 - $20.00 per year

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State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.