Experience Associate; Front Office Supervisor

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Sentral lets you live life on your own terms in the heart of the world s best cities:
Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth.

Our team members are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Associate is the first point of contact for our guests and residents and our first opportunity to make them feel welcome and loved.

The Experience Associate will display a high level of integrity and professionalism and will complement the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Experience Associates are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities.

This is an in-person position located on-site of the property.

What You’ll Do:

• Uphold Sentral’s value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
• Project an upbeat and positive attitude by warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
• Use empathy to understand and help meet the needs of our residents and guests and establish rapport with residents and guests
• Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure their needs are met; this includes but is not limited to fielding guest reservation requests, obtaining guest names, arrival times, reason for stay, and any special requests
• Provide assistance with scheduling of the Experience team when needed
• Create “Surprise and Delight” moments for residents and guests
• Learn and train others on community software, such as Yardi and Stayntouch
• Be an ambassador for the city and local community and share knowledge with guests and residents to recommend local eateries, parks, and businesses upon request
• Manage building access for guests, residents, and authorized vendors using key system technology
• Monitor amenity spaces and ensure residents and guests are adhering to community policies
• Assist Experience Manager in leading daily standups and monthly meetings
• Assist Experience Manager with interviewing, training of new Experience team members
• Support onboarding and training of new Experience team members and provide ongoing mentorship
• Assist Experience Manager with new process development and execution
• Provide supervisory coverage of the experience team in the absence of Experience Manager and Director of Operations
• Maintain the atmosphere and cleanliness of entry lobbies and common…