Airline Customer Service Supervisor at ATL Airport

Tracking Code ATL SUP (DEC
24) Job Description

Hallmark Aviation Service sis seeking a Supervisor for an International Airline in Atlanta, GA.

The Airline Supervisor assists the Airline Account Manager withthe airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

• Minimum 18 months Airline Experience Preferred
• Strong leadership abilities
• Excellent focus on Customer and Client satisfaction
• Must be able to work morning, afternoon and/or night shift
• Ability and willingness to work harmoniously in a team environment
• Strong leadership, but stronger team player
• Ability to work under pressure
• Able to communicate effectively, verbally and in writing
• Thorough knowledge of airport operations: A rrivals, Departures, Ticket Counter
• Basic knowledge of airline reservations
• Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc.
• Computer, typing and ticketing experience
• Able to operate independently and work varied hours

Basic Requirements

• At least 18yrs old, with a High School Diploma or G.E.D.
• Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
• English proficient
• Basic Math
  
  Skills:
  
  Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

Required Training

Required to study, and successfully complete two weeks of paid training

Shift

Schedule [i.e. M/T/W/F/Sun or TBA]

TBD. Weekends and Holidays Required

Language

Salary/Benefits

$21/hr, Company Paid Parking, Voluntary Dental, Vision & 401K