Administrative Professional

Overview

As part of the Bug House Pest Control team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top‑notch service from the industry leader. We need your next‑level service mindset at Bug House! You'll have more than a job—your career will have growth potential and benefits beyond the basics. You'll receive all the tools you need to succeed.

Plus, pests keep coming back, making our industry recession resistant.

No pest control experience is necessary, and you don't have to love bugs. All you need is a passion for making people feel safe in their homes, and we'll provide the training.

With Bug House, not only do you experience a fun work environment, but also one that cares about your growth and goals.

We step in and step up when people have problems they can't fix, and we make a difference by crushing pest problems and lifting spirits.

• A role that matters:
  As a Customer Service Representative, you'll be the critical link between our customers and service professionals. Your contributions keep our operations running smoothly!
• Rewarding benefits:
  Enjoy a competitive salary, comprehensive benefits including a 401(k) with a company match, and much more.
• Making a difference:
  It's not just about solving pest problems—it's about making people's lives better. As part of our team, you'll help create healthier living and working environments.

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top‑tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

• A comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry‑leading, quality training program.

Our company vision is to become a leader in the Georgia pest control services industry through training, technology, and service. The Pest Management Industry is growing and is a recession‑resistant line of business. Bug House is a financially stable and growing subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

• High School Diploma or equivalent required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.

BHPC is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.