Senior Enterprise Customer Success Manager Atlanta, Georgia; Austin, Texas; Boston, Massachuset

Senior Enterprise Customer Success Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

As a member of Iterable's Customer Success team, you will manage relationships with high‑value ($150k+ ARR) customers. You will build long‑standing partnerships by ensuring they get as much value as possible from the product. You will develop relationships with both daily users and executive stakeholders to grow their use of Iterable and expand the ARR of the customer. The role is ideal for a solutions‑oriented, customer‑first problem solver with experience navigating large organizations to identify key stakeholders.

You will partner with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers.

• Manage a book of enterprise‑level ($200k+ ARR) Iterable customers
• Understand how customers are using the product and find ways for them to increase their return on investment
• Lead scheduled check‑ins, QBRs, and monitor client satisfaction
• Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
• Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
• Gain deep knowledge of the Iterable platform and assist clients with executing their use cases

• Experience in a B2B Customer Success role at a SaaS company
• Experience consulting business executives and stakeholders at enterprise organizations
• Strong technical knowledge and problem‑solving skills
• Desire to teach new customers about the platform
• Passion for working in a fast‑growing organization
• Experience working with software platforms and SaaS products
• Experience with email marketing, push or SMS software
• Experience negotiating contracts with executives or procurement managers

The annual cash compensation for this role is $144,500 - $207,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

• Paid parental leave
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. – we do NOT do this.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process – we do NOT do this.
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable – we do NOT do this.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.