Customer Support Specialist

Currently hiring for a client, 100

GROUP Atlanta. They are a technology-driven payment processing company helping merchants nationwide accept electronic payments more efficiently. Customer-focused, fast-moving, and team-oriented — and are looking for an energetic Customer Support Specialist to be the friendly first voice our merchants hear.

• Be the first point of contact for merchant support calls
• Handle basic service requests, including refund info collection
• Assist with onboarding new partner software clients
• Learn our systems and gradually take on more technical support tasks
• Collaborate with sales + operations to ensure a smooth customer experience
• Keep organized notes, follow-ups, and maintain excellent communication

• Enjoy helping customers and solving problems
• Are friendly, professional, and confident on the phone
• Are detail-oriented and able to multitask
• Have 2+ years of customer support experience (call center/fintech/banking is a plus but not required)
• Are comfortable with MS Office, Google Suite, and web-based tools

• Competitive salary ($50k–$58k)
• Benefits package
• On-site cafeteria
• Walkable to The Battery & Truist Park
• Do impactful work while working with a close tight knit team
• 1on1 training
• Stable client base + a top ISO in the country
• Growth opportunities in a fast-moving, tech-driven environment

Learn more about 100

Group Atlanta at