Dispatcher, Customer Service​/HelpDesk

One of our Prominent clients, engaged in Elevator industry is looking for a "Dispatcher" role in Atlanta, GA.

Job details:

Job title::
Dispatcher

Duration:: 6 Months (CONTRACT)

Location::
Atlanta, GA 30339 (ONSITE)

Shift:: 1st Shift - Monday - Friday (8AM - 5:00PM)

To Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.

• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.