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Customer Service Associate
Job in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-02-20
Listing for:
Hertz
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Provide customer service that is above and beyond for customer satisfaction and retention, ensuring first contact resolution at the counter.;
Immediately resolve customer issues at the counter with hospitality and professionalism.;
Serve as the primary NPS liaison for the management team and communicate performance actions.;
Analyze NPS results to determine causes and implement improvement plans.;
Coach staff to understand customer needs and improve service quality while following corporate policies.
Position Requirements
10+ Years
work experience
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