SaaS Customer Success Manager

Why consider this job opportunity:

• Hybrid work model offering flexibility to balance work-life demands
• Opportunity to develop and maintain long-term customer relationships
• Engage in meaningful work that contributes to global sustainability
• Collaborate with diverse teams, enhancing personal and professional growth
• Support customer success through tailored solutions and proactive engagement

• Lead customer onboarding and training activities to ensure effective implementation of digital solutions
• Develop customer success plans with clear goals and maintain regular touchpoints
• Monitor customer engagement metrics and proactively address retention risks
• Gather and share customer feedback to influence product improvements
• Collaborate with internal teams to ensure a seamless customer experience

• Bachelor’s degree in a relevant field or equivalent experience
• Proven experience in client relationship management and building strong customer relationships
• Familiarity with supply chain, logistics, manufacturing, or retail sectors
• Proficient with SaaS platforms and data analysis tools
• Strong communication, active listening, and conflict resolution skills

• Certifications in Change Management or Customer Experience
• Experience in digital supply chain environments
• Proven ability to identify upsell and cross-sell opportunities
• Strong project management skills

Employer Industry: Supply Chain and Logistics

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.