Customer Care Professional

Location: Wildwood Parkway Suite 200 Atlanta Georgia
-Hybrid

Position Status: 6 Months Contract

Pay Rate: Competitive – Based on experience

Shift Information

• Hybrid schedule: In office Monday & Wednesday;
  Remote Tuesday, Thursday, Friday
• Training: Onsite daily in Wildwood office before hybrid schedule begins
• Available shifts:
• 8:00 AM – 5:00 PM (2 openings)
• 10:00 AM – 7:00 PM (2 openings)
• Please indicate candidate’s preferred shift when submitting.

Position Description

Position Description

We are seeking a Customer Care Associate II to support national and regional chain accounts by providing high-quality customer service and operational support. This role will respond to email, phone, and web inquiries while working closely with internal teams across Sales, Operations, and Enterprise Business Services.

The ideal candidate thrives in a fast-paced, customer-focused environment and is comfortable using multiple systems to resolve operational and account-related inquiries.

Key Responsibilities

• Support chain account customers with inquiries and account-related requests.
• Respond to email, phone, and web-based customer inquiries.
• Assist with account reporting, sales presentations, and customer documentation.
• Monitor and resolve customer, driver, and sales team inquiries.
• Help coordinate solutions and escalate ongoing customer issues.
• Participate in customer meetings to support operational and revenue opportunities.
• Maintain working knowledge of company tools, reports, and systems.
• Route inquiries to appropriate internal teams such as AP, AR, and Sales.
• Collaborate across teams to gather and share critical information.

Required Skills / Education

• High school diploma or equivalent required (Associate’s degree preferred).
• 1–3 years of customer service or account support experience.
• Strong written and verbal communication skills.
• Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Comfortable learning CRM, ERP, or order processing systems.
• Strong problem-solving and multitasking skills.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

Our consultants enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team advocating for them every step of the way.

Seneca Resources is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.