Customer Success Manager; Grants

The Opportunity

We’re looking for a strategic, relationship-driven Customer Success Manager to support our Euna Grants customers.
In this role, you’ll partner with public sector organizations to help them achieve their desired outcomes, maximize product value, and strengthen long-term success. You’ll serve as a trusted advisor, advocate internally on their behalf, and quarterback the customer experience across teams.

This is part strategy, part relationship management, and part operational execution. You’ll need to think long-term while managing day‑to‑day priorities with precision.

• Develop a deep understanding of Euna Grants and its public sector use cases
• Build tailored success plans aligned to each customer’s goals
• Lead regular business reviews, consultation calls, and strategic check‑ins
• Monitor customer health indicators and proactively address risk

• Analyze product usage and customer data to identify expansion opportunities
• Prepare estimates, quotes, and contract amendments for upsell/cross‑sell opportunities
• Convert satisfied customers into advocates, references, and marketing partners

• Build trusted relationships with executives, project managers, business analysts, and end users
• Lead conversations that clarify goals, manage expectations, and resolve challenges
• Navigate difficult discussions when necessary — clearly and constructively

• Partner closely with Implementation to keep projects on time and on budget
• Work with Support, Product, and Sales to ensure a seamless customer experience
• Influence internal stakeholders and hold teams accountable to shared commitments

• Document customer goals, business processes, and product configurations
• Track and respond to NPS, CSAT, and implementation surveys
• Proactively manage escalations and ensure timely resolution
• Support webinars, events, and community engagement efforts

This position will be hybrid with 3 days/week in our Atlanta, GA office.

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment— not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross‑functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement.

💵Competitive wages
Wepaycompetitive wages and salaries, and we only expect an honest 40‑hour week for it.

🧘♀️Wellness days
What’s better than a long weekend? An extra-long weekend!

Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

🙌Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time,giftsand skills.

🕰 Flexible workday
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwe’llwork with you to ensureit’sa fitfor you and the specific roleyou’reinterested in.

💰Benefits
Askus for a copy of our health and dental benefits!

🎉Culture committee
Celebrateatevery occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

Euna Solutions® is a leading provider of purpose‑built, cloud‑based software that helps public sector and government organizations streamline procurement, budgeting,…