Service Express Agent​/PBX

Service Express Agent/PBX page is loaded## Service Express Agent/PBXremote type:
On-Site locations:
Westin Buckhead - Atlanta, GAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 13, 2026 (13 days left to apply) job requisition :
JR113570

The Westin Buckhead Atlanta is a modern, newly refreshed retreat in an upscale community. The hotel has recently revitalized its public spaces, meeting rooms and guest rooms. At the Westin, our associates are treated like family. We offer competitive salaries, a complementary hot lunch, MARTA discounts and free self-parking. We also offer a variety of great incentives and participate in many community service projects.

This hotel's motto is "Respect~Family~Trust". Apply today to join our great organization!

We value U.S. military experience and invite all qualified military candidates to apply.
** Overview
* * Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.###
** Essential Duties and Responsibilities
*** Promptly answer telephone calls, greet callers with a positive and clear voice.
• Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
* Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
* Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
* Page guests and patrons using the public address system in a courteous and clear manner.
* Act as dispatcher for security, guest services and property operations associates.
* Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
* Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.
* Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures.
• Initiate emergency response as necessary and legibly document pertinent details.
* Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.
** Qualifications and Skills
*** Must communicate well with guests.
* Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
* Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation.
* Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation.
* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
** Compensation
* * Salary Range: $16.00 - $16.00### ### ##
** Benefits
* * HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through Eye Med. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI…