DCS - Department of Customer Service/ATLQuality Assurance & Training Specialist
Listed on 2026-03-01
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support
Salary Range: $55,000 - $65,000 annually
Position open until filled
General Description and Classification StandardsThe ATL
311 Call Center Training and Quality Assurance Specialist is responsible for assessing training needs, developing and delivering training programs, and conducting quality assurance evaluations to ensure consistent, high-quality customer service delivery. This role monitors and evaluates inbound and outbound calls, back-office cases, and multi-channel customer interactions to assess agent performance, technical accuracy, customer service standards, and adherence to ATL
311 policies and procedures.
The Specialist is committed to improving the customer experience by elevating Customer Service Representatives’ knowledge, skills, and performance through effective training and contextual, actionable feedback.
Supervision ReceivedThis position works collaboratively with the Training and Quality Assurance team and reports directly to the Training and Quality Assurance Supervisor.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).