Customer Care Agent

Customer Solutions Specialist – Atlanta, GA

The first 3 letters in workplace safety are Y-O-U!

At TK Elevator, our customers are at the center of everything we do. As a Customer Care Agent I, you’ll be the friendly voice and helpful guide for those we serve — supporting them with empathy, urgency and accuracy at every step of their journey. You’ll resolve issues, answer questions and serve as a trusted liaison between our customers and the field.

Whether it’s through a phone call, email or chat, your goal is to deliver best‑in‑class service and build lasting relationships.

• Be the first point of contact for customers — resolving questions, concerns and requests received via phone, email, chat and web form with professionalism and empathy.
• Build trust with customers and internal teams by communicating clearly and proactively.
• Serve as a product ambassador — responding to inquiries from customers about new installation products and solutions.
• Support our marketing and sales teams by ensuring accurate and timely follow‑up of inbound leads.
• Use our Customer Relationship Management (CRM) system to document interactions and route customer needs to the appropriate team for resolution.
• Help customers manage billing needs through Billtrust, including taking payments and resending invoices.
• Proactively identify revenue‑generating opportunities through conversations and interactions, creating leads in CRM.
• Partner closely with regional teams to resolve customer complaints quickly and thoroughly.
• Capture and share customer feedback and service gaps to continuously improve our customer experience.
• Consistently meet or exceed quality and productivity targets.
• Contribute to team projects and support business initiatives as needed.

• 1+ year of customer service, sales support, or related experience.
• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Experience with marketing automation tools is a plus.
• 1-year related experience; or an equivalent combination of education and experience.
• A customer‑first mindset and the ability to listen, empathize, and act quickly.
• A collaborative spirit — you thrive in a team and communicate clearly.
• A knack for solving problems creatively and critically.
• Strong time management and organizational skills.
• Tech‑savvy, with proficiency in Microsoft Office and familiarity with CRM systems (preferred).
• A high degree of integrity, discretion and professionalism.

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company‑paid short‑ and long‑term disability insurance
• Company‑paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company‑paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

To apply to a position, please click on the Apply Now button. For any additional questions or job specific requests, please use the contact below and include the Job

Requisition Number as a reference.
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