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Customer Success Mgr./ CSM Technical Support Customer Service Rep

SaaS Customer Retention & Escalation Lead

Job in Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Infor
Full Time position
Listed on 2026-03-04
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global technology firm based in Atlanta is looking for a Customer Retention Manager to lead the Customer Retention Services team. This role involves managing SaaS customer escalations, improving customer satisfaction, and retaining revenue through effective escalation management and customer success initiatives. The ideal candidate will have significant experience in the software or high-tech service industry, strong communication skills with C-level executives, and expertise in project planning.

This position offers an impactful career in a diverse environment.
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