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Customer Care Representative- Omnichannel
Job in
Atlanta, Fulton County, Georgia, 30301, USA
Listed on 2026-06-07
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling;
Proficiency in MSC processes and applications relevant to the Customer Care Omnichannel role;
Manages customer interactions including inbound calls and email communications;
Utilizes systems (AS400, WebSOE, Salesforce, Oceana & Vendor Websites) and collaborates with other departments to address product & service needs;
Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth
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