Part-Time Front Desk Agent

## Part-Time Front Desk Agent Apply remote type:
On-Site locations:
Kimpton Sylvan Hotel - Atlanta, GAtime type:
Part time posted on:
Posted Todayjob requisition :
JR115750
** About Us
** Here in the Empire City of the South, Kimpton Sylvan Hotel stands poised between skyscrapers and tree-canopied estates. Originally constructed in 1952, Kimpton Sylvan is newly reimagined as a boutique hotel perfect for business and leisure travelers alike. Its design pays homage to the building’s mid-century roots while looking forward with bold, contemporary art and accents. Of course, design is only the beginning.

We’ve brought a taste of the Buckhead experience right inside our walls. Join us at our restaurant, an old-school supper club serving modern takes on continental American classics. Step up to an elevated bar for a signature Old Fashioned. Wander out to our whimsical garden bar for a glass of wine under thick foliage of mature trees. In fact, the arboreal abundance in our back yard inspired the name "Sylvan"—derived from the Latin word "silva," meaning forest.

Upstairs, our rooftop bar is a starlit wind-down before retiring to your guestroom. We can’t wait to welcome you to timeless hospitality, Kimpton Sylvan style.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
** Overview
* * Assist guests with arrival and departure from hotel, while providing positive guests experiences.### ##
** Essential Duties and Responsibilities
*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs.
• Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
* Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job-related duties as assigned.
** Qualifications and Skills
*** Hotel experience preferred.
* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
* Ability to effectively deal with internal and external customers, some of whom will require high levels…