Environmental Health Customer Experience Specialist
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-06-21
Listing for:
Georgia Department of Public Health (GA)
Full Time
position Listed on 2026-06-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Customer Service Representative 1High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Customer Service Representative 2High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower-level Customer Svc Rep 1 (GST
120) or position equivalent.
High school diploma/GED and three (3) years of experience communicating information in a customer service setting; or two (2) years of experience required at the lower-level Customer Svc Rep 2 (GST
121).
- Exceptional communication and customer service skills with the ability to engage professionally with internal staff and external customers.
- Knowledge of Environmental Health operations, application processing requirements, and records filing procedures.
- Experience in managing fee collection and payment processing, including credit/debit cards, checks, and money orders.
- Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of Digital Health Department (DHD) or other database systems.
- Bilingual or multilingual proficiency is a plus
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