Service Order Coordinator ; 1st Shift

What we expect

TK Elevator is currently seeking an experienced Service Work Order Coordinator I located in Atlanta, GA. This is a FIRST SHIFT position. The hours are 7am-3:30pm, Tuesday-Thursday & Saturday-Sunday. This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and is vital to the time, resource, and cost accounting of work performed by field employees.

Work directly with the dispatch agency for work order response.

• Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls)
• Manages work orders, enters labor, contract, and materials charges against the work orders and closes work orders when complete with NTLL customers and other local customers.
• Maintains the integrity of the work order system data.
• Processes confidential information.
• Maintains a complex filing system.
• Prioritizes work to successfully meet the needs of internal and external customers.
• Develops processes relative to the work control system.
• Communicates directly with branch employees regarding response times, work order updates, and job completion.
• Communicates directly with the dispatch centralized team regarding NTL and NTLL customers.

• HS Diploma or GED Equivalent
• 0-2 years’ experience with customer service and office administration necessary.
• Strong customer service focus.
• Excellent communication skills, both written and verbal.
• Strong computer skills.
• A cultivated attention to detail.
• Strong Microsoft Excel abilities.
• Experience with facilities management.
• Microsoft Office Suite training/experience, preferred.
• Customer work order interface experience, preferred.
• Personnel dispatch experience, preferred.

Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered the following benefits.

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match:
  Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.