Groups Coordinator; On-site at of Coca-Cola

This position is a full-time, hourly role working fully on-site at World of Coca-Cola (Atlanta, GA). Remote/hybrid options are not available for this role.

World of Coca-Cola, located in Atlanta, GA, was first opened August 2, 1990 and relocated from Underground Atlanta to Pemberton Place on May 24, 2007. It welcomes over 1 million visitors per year and has become one of the key tourist experiences in the region. Please visit  for more information.

• Provide stellar customer service in all communications (via phone and email) with clients and internal partners.
• Serve as first point of contact for incoming inquiries (groups, events, internal requests) and represent The Coca‑Cola Company in a positive and professional manner.
• Act as concierge and assist with itinerary planning for guests visiting Atlanta.
• Deliver consistent and accurate messaging of protocols and procedures.
• Escalate requests when appropriate and set guest expectations for response times.
• Act as on‑site liaison between Sales and Operations Team.
• Assist with training of Coordinators and Ambassador operations team members on reservations/events processes and welcoming groups upon arrival.
• Partner with operations team on special requests and arrival instructions.
• Coordinate and process all phases of reservations via phone and email with high accuracy. Follow up to reconfirm upcoming group arrivals/events, update reservations, and process payments.
• Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly.
• Other duties and special projects as assigned.

• 1+ years’ experience in reservation, customer service or administrative role preferably within the hospitality industry.
• Role is on‑site at World of Coca-Cola.
• Gateway Ticketing System experience preferred.
• Proficiency in Microsoft Office Suite.
• Proven ability to enter data accurately, adapt to change, work effectively under pressure, and produce accurate results in a fast‑paced environment.
• Strong organizational and administrative skillset.
• Excellent time management skills with the ability to self‑manage.
• Willingness to collaborate cross‑functionally with teams from all levels of the organization.
• Excellent written and oral skills.
• Impeccable guest/customer service skills.
• Strong interpersonal and professional communication skills: positive non‑verbal cues, active listening, flexibility, dependability, and high degree of patience.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

• High school Diploma or GED equivalent required.
• College Degree preferred.

United States of America: 38,032 USD - 43,465 USD. Base pay offered may vary depending on geography, job‑related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

United States of America – Atlanta

0% - 25%

No

July 1, 2026

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.