Part Time Studio Host- Westside Provisions

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client‑centric booking, check‑in, and check‑out process, as well as supporting the esthetics team and Studio Management with client follow‑up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.

• Reports To:
  
  Studio Director

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies hospitality
• Proactively looks for opportunities to exceed clients’ expectations

• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
• Leads client check‑in and check‑out processes, including educating about the brand, products, and next steps
• Addresses clients by name and seeks to build a warm professional relationship with them
• Seeks client feedback and funnels it to the appropriate party
• Works with the esthetics staff to ensure timeliness of appointments
• Works with management and the esthetics team to resolve any issues decisively and effectively.
• Learns and fully utilizes the point‑of‑sale system to ensure seamless booking, check‑in, and check‑out process. Adds client notes to ensure clear communication across the team.
• Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

• Works to fill available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Assists with inventory management
• Assists with studio reporting
• Assists with laundry, trash, and other studio maintenance
• Follows all applicable regulations and laws

• 1+ years in customer service/hospitality
• Passion for skincare
• Client‑first mentality
• Detail oriented
• Personable and professional demeanor
• Excellent written and verbal communication skills
• Ability to multi‑task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality
• Ability to commute

Atlanta, GA 30318

Monday: 1:00PM‑9:00PM

Tuesday: 1:00PM‑9:00PM

Thursday:
Off

Friday:
Off

Saturday:
Off

Sunday: 8:00AM‑5:00PM

Additional hours may be available for pick‑up at Atlanta‑area Faced studios.