Veterans Service Representative; Rating
Listed on 2026-06-27
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Customer Service/HelpDesk
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Government
Job Title
Rating Veterans Service Representative
Job DescriptionThe Rating Veterans Service Representative (RVSR) works as an employee in the Veterans Service Center (VSC) or Pension Management Center (PMC), or Integrated Disability Evaluation System (IDES) Program Division. The RVSR works as a member of the Intake Processing Center or in special missions of the Veterans Service Center. They serve as a decision maker for claims involving rating decisions. They determine service connection, percentage of disability, permanent and total disability, entitlement to compensation, pension, vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
Specifically, the RVSR will:
- Analyze claims to determine if diseases and injuries were incurred in or aggravated by the military service in the line of duty for purposes of compensation, hospital treatment, prosthetic appliances, and related employment and compensation benefits.
- Determine a need for examinations or re-examinations for observations of Veterans and their dependents and the character of such examinations.
- Determine the permanent incapacity and/or the competency of Veterans and their dependents.
- Apply VA's Schedule for Rating Disabilities (Rating Schedule) and prepare rating decisions informing the Veterans Service Representative and/or claimant of the decision and reasons and basis for it.
- As dictated by the circumstances of the claims case, may directly communicate and interact with Veterans and their representatives/advocates.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-09/10/11/12.
Work Schedule: Full time, Monday through Friday Hours: 8:00 am - 4:30 pm Compressed/Flexible: Available Telework: Yes, ad-hoc telework may be authorized as determined by the agency policy Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (Rating), 32104A, 22104A, 12104A, 02104A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
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